Every time a retail shopper enters a store and finds sticky floors, filthy surfaces, and dusty corners, it makes them want to turn around and run for the parking lot. Nothing quite turns off clients as much as filth, according to another analysis by Consumer Reports.
Cleanliness is the common factor among all top-rated U.S. grocery stores, supermarkets, and warehouse clubs. Consumer Reports found that the top 6 total favorite stores were rated one of the cleanest grocery stores in America.
RETAIL STORE CLEANLINESS: MORE THAN THE ILLUSION OF CLEAN
When a store can convince its customers that it’s genuinely clean, that is a true victory. Many customers feel skeptical about shop cleanliness, particularly behind the scenes where customers are not allowed. They’ve seen hidden-camera TV shows that reveal the dirty secrets of restaurants, retail shops, and supermarkets across the U.S.
However, certain qualities convince a client that a store is really clean.
QUALITIES THAT MEAN A STORE IS CLEAN
- Neat and clean sidewalks. Before they enter a store, customers want to see clean sidewalks and measures. This is why so many grocery store cleaning companies frequently power wash sidewalk zones.
- A pristine entryway. The entry should be squeaky clean, from the floor mats to the windows. Consumers are particularly irked by debris such as cigarette butts, gum, and mysterious stains, which may indicate a lack of frequent cleaning.
- Sanitizer and trash cans. Consumers want to see clear signs that the business cares about cleanliness, like garbage cans, recycling, hand sanitizer, and hand wipes. This is very true of stores that offer shopping carts and baskets, which hold germs.
- Sparkling floors. When a floor is recently polished and gleaming, the customer is given the instant impression of a fresh environment. In the same way, a scuffed and dirty flooring makes them wonder what else is grimy throughout the shop.
- Hygienic restrooms. The restrooms must be glowing, fresh-smelling, and completely stocked with toilet paper and paper towels. One study found that 86% of restaurant clients equate a dirty restroom with a dirty kitchen, and 75% would never return to a location with a toilet that is not clean.
- No spills. Clients judge a provider harshly if they don’t tackle spills quickly – ideally, within minutes. Because of this, stores must have their staff members or an outside cleaning company constantly monitor their entire retail flooring for spills and stains.
RETAIL STORE CLEANLINESS AND LIABILITY LAWS
Cleanliness is not just about keeping customers content. It is also about keeping them safe. If a customer is injured in a shop and they’re able to show the owner has been negligent in maintaining a safe environment, they could win a costly judgment against the shop.
All business owners are required to keep their property free of risks that could pose a risk to public health and safety. Slip-and-fall accidents are the cause of emergency room visits and a chief cause of workers’ compensation claims in the U.S.
The primary contributor to retail store slip-and-fall harms is dirty, loose, and secondhand floors. This includes tattered carpeting, broken laminate and vinyl materials, jagged wood planks, cracked concrete, and all sorts of flooring with rough patches and loose debris.
Liquid spills, clutter, and stacks of unsorted merchandise also contribute to many retail store injuries. One of the greatest things a store owner can do to secure its clients would be to continue to keep walkways free of clutter and put money into cleaning services that keep everything safe, clean, and neat.
KEEPING A SQUEAKY CLEAN REPUTATION
A dirty store can become a nightmare. Almost everyone has a cell phone in their hand at all times, so they can quickly snap a photo of a dirty floor or restroom and share it with tens of thousands of people on Instagram, Yelp, Google Reviews, and much more.
One study found that the best cleanliness factors that induce people to stop visiting a shop indefinitely are:
To keep any retail environment tidy enough to impress customers, avoid bad PR, and ward off potential lawsuits, store owners can take some preventive steps. Below is a helpful checklist. Some of those tasks have to be done daily or even hourly and many others involve a much deeper and more thorough cleaning regularly.
Weekly cleaning simply isn’t enough. Store cleaning should take place every day.
A CHECKLIST OF CLEANING TASKS FOR RETAILERS
Create routine cleaning schedules. Weekly cleaning utterly isn’t enough. Employees should check entryways, walkways, and restrooms hourly. Store cleaning should take place daily.
Schedule deep cleaning. Along with routine daily maintenance, the entire store should be deep-cleaned consistently. Including high ceiling areas, floors and carpets, windows, screens, and everything else in both public and employee-only spaces.
Assess surface and air quality. Perform mold tests. Make sure that the surfaces clients touch are not just clean, but sterile meaning they’re being washed thoroughly enough to eliminate infectious viruses and bacteria.
Order power washing. Particular areas need to be power washed often to keep them tidy: parking lots, sidewalks, entryways, building outdoor siding, railings. Make arrangements for a cleaning company to frequently power wash these regions.
Deep clean the parking lot. At least once every year, program a thorough parking lot cleaning to remove additional debris, oil spots, tire marks, and the rest of the dirt that builds up on your own customers’ cars.
Eliminate graffiti immediately. Retail clients dislike seeing graffiti, so have a cleaner on call who will tackle graffiti as soon as it occurs.
Contact the commercial cleaning Dallas tx team today to get a free quote on overall cleaning services, janitorial services, carpet cleaning services, and much more for any commercial building or retail store.
Allied Facility Care is a complete facility care company. Allied specializes in janitorial, landscaping, and maintenance solutions.